NV
Natalie V
1 reviews | Active since Jul 2023
08 Nov 2024, 12:11
Stratum service delivery is DISGUSTIng!!!!!
Been with stratum for years ,the double debit me and then cancel my cover with them I am at my wits end with emails and phone calls and watsapp and online chats with agents and NOBODY can give me answers I have provided ALL the pop to prove I’m up to date and yet I’m still not covered. The service has been DISGUSTING! I have requested call backs and nothing I had ZERO reply to any emails!!! Its DISGUST!!!!
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Stratum Benefits (Pty) Ltd's replyOfficial
08 Nov 2024, 21:22Dear Mrs. Rudder
Thank you for bringing your concern to our attention.
It seems as if the payment reference used is possibly incorrect and this could be the reason why the payment was not allocated to your profile.
We have escalated your complaint to our management team for urgent investigation and assistance. Please expect feedback in the next 2-working days.
We apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team
Thank you for bringing your concern to our attention.
It seems as if the payment reference used is possibly incorrect and this could be the reason why the payment was not allocated to your profile.
We have escalated your complaint to our management team for urgent investigation and assistance. Please expect feedback in the next 2-working days.
We apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply08 Nov 2024, 21:22
Official
Dear Mrs. Rudder
Thank you for bringing your concern to our attention.
It seems as if the payment reference used is possibly incorrect and this could be the reason why the payment was not allocated to your profile.
We have escalated your complaint to our management team for urgent investigation and assistance. Please expect feedback in the next 2-working days.
We apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team
Thank you for bringing your concern to our attention.
It seems as if the payment reference used is possibly incorrect and this could be the reason why the payment was not allocated to your profile.
We have escalated your complaint to our management team for urgent investigation and assistance. Please expect feedback in the next 2-working days.
We apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team