CJvR
Cherry Jansen van Rensburg
1 reviews | Active since Nov 2010
27 Sept 2019, 11:31
Stratum no-gap no-cover
Myself and colleagues have so called Gap Cover policies with Stratum. No matter what the claim is, we have no feedback whatsoever from Stratum. When the matter is pursued by ourselves, they then tell us that the claim is "out of date". However, the group payment goes through every month, and the billing arrives regularly!! Come on Stratum, your reputation is on the line and so is our Company account with you!!
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Stratum Benefits (Pty) Ltd's replyOfficial
27 Sept 2019, 12:41Good Day Cherry,
Thank you for getting in touch with us.
According to our records you submitted one claim for service date 21 August 2019 wherein there are outstanding documents which we have requested from you.
At this stage no communication has been sent to you advising that your claim is older than 6 months and therefore stale.
Please send us the documents that we have requested in order for your claim to be finalised.
Regards
Stratum
Thank you for getting in touch with us.
According to our records you submitted one claim for service date 21 August 2019 wherein there are outstanding documents which we have requested from you.
At this stage no communication has been sent to you advising that your claim is older than 6 months and therefore stale.
Please send us the documents that we have requested in order for your claim to be finalised.
Regards
Stratum
Stratum Benefits (Pty) Ltd's reply27 Sept 2019, 12:41
Official
Good Day Cherry,
Thank you for getting in touch with us.
According to our records you submitted one claim for service date 21 August 2019 wherein there are outstanding documents which we have requested from you.
At this stage no communication has been sent to you advising that your claim is older than 6 months and therefore stale.
Please send us the documents that we have requested in order for your claim to be finalised.
Regards
Stratum
Thank you for getting in touch with us.
According to our records you submitted one claim for service date 21 August 2019 wherein there are outstanding documents which we have requested from you.
At this stage no communication has been sent to you advising that your claim is older than 6 months and therefore stale.
Please send us the documents that we have requested in order for your claim to be finalised.
Regards
Stratum