Stratum no bad, but not that great either

Submitted my claim on 15/5. It was for 3 service providers. The documentation for the 1 service provider was incomplete. I received feedback, around 29/5, indicating that Stratum had put all the claims on hold, until all the SPs documentation was complete. I contacted Stratum and i was put through to a supervisor as the trainee consultant could not assist me. I requested that the 2, that were complete, be processed. The supervisor assured me that it would be escalated and that they would process the 2 claims. i sent through the balance of the documents, for the 3rd claim on 2/6. I called again on 9/6 as no communication, for any of the claims, had been received. After my query got escalated, again, I have no been told, 3 weeks after submitting the documentation, that the documents have only now been assigned to someone and that I should receive communication by the end of next week. There is another claim, to which i have submitted documentation 3 times and the person assessing it appears to be unable to see that my medical aid statement is included in the PDF. I have sent it through for the 4th time. Lets see what happens......