DK
Diana K
1 reviews | Active since Dec 2023
05 Feb 2025, 15:20
Stratum is uncontactable.
I am on the verge of switching to another gap cover company. Stratum is impossible to contact. I have now tried phoning two of their phone numbers and couldn't get a response. Both times I got tired of waiting and gave up. I got sick of listening to the endless messages on the hold line - and no indication of where I am in the queue.
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Replies (4)DK
Diana K's updateReviewer Update
05 Feb 2025, 15:40Further, I find it annoying that the only response I get if I email Stratum is an automated response saying 'Your paperwork is in!' In where? The wastepaper basket?
DK
Diana K's update05 Feb 2025, 15:40
Reviewer Update
Further, I find it annoying that the only response I get if I email Stratum is an automated response saying 'Your paperwork is in!' In where? The wastepaper basket?
Stratum Benefits (Pty) Ltd's replyOfficial
09 Feb 2025, 18:04Dear Diana
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has overwhelmed our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has overwhelmed our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply09 Feb 2025, 18:04
Official
Dear Diana
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has overwhelmed our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has overwhelmed our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
DK
Diana K's updateReviewer Update
19 Feb 2025, 11:34A person from Stratum phoned me to apologize for the difficulty in contacting them, via phone and email. But it was too late; I had already switched to another gap cover provider. This, I think, is a lesson to Stratum never to let your contact with clients lapse.
DK
Diana K's update19 Feb 2025, 11:34
Reviewer Update
A person from Stratum phoned me to apologize for the difficulty in contacting them, via phone and email. But it was too late; I had already switched to another gap cover provider. This, I think, is a lesson to Stratum never to let your contact with clients lapse.
Stratum Benefits (Pty) Ltd's replyOfficial
19 Mar 2025, 12:27Dear Diana,
Thank you for letting us know.
Should there be any future assistance needed please let us know. Best regards, The Stratum Benefits
Thank you for letting us know.
Should there be any future assistance needed please let us know. Best regards, The Stratum Benefits
Stratum Benefits (Pty) Ltd's reply19 Mar 2025, 12:27
Official
Dear Diana,
Thank you for letting us know.
Should there be any future assistance needed please let us know. Best regards, The Stratum Benefits
Thank you for letting us know.
Should there be any future assistance needed please let us know. Best regards, The Stratum Benefits