Stratum- How to win awards and loose customers

Took out Stratum Gap Cover for my whole family because we were informed it's a top product. But the service is appalling and to be honest a joke. Tried to claim in the 10 month exclusion period, to see if 25% would be paid out. Its been 6 weeks now and claim still not sorted out. On top of that, paid premiums of R392 this entire period to only be informed our tariff will be increased in Jan 2020 to R420, without us benefitting from this product at all. Thus I'm cancelling my service with them, if they will only respond too my cancellation email. But I'm sure that will take another 6 weeks as well. I would not recommend Stratum as a service provider.