MW
Magda W
1 reviews | Active since Jan 2018
05 Jul 2021, 16:14
Stratum Gapcover
We have been paying Stratum Gapcover for years first time we got claims it is 2 months now and still every time there is something else that they looking for something else it is like they looking for excuses not o pay out ?not once they have a problem with there debit order it seems like we definitely dealing with the wrong company
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Stratum Benefits (Pty) Ltd's replyOfficial
07 Jul 2021, 08:22Hello Magda Firstly, we’d like to thank you for being a loyal client and for sticking by us all these years. We’d like nothing more than to finalise your claim, however, without the proper documentation we’re a bit stuck. Our claims process is actually quite simple and can move quickly if a claim is submitted with all the right documents. We’re sorry that your claims experience hasn’t been great, but as soon as we receive the documents we need we’ll finalise your claim. Best regards, The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply07 Jul 2021, 08:22
Official
Hello Magda Firstly, we’d like to thank you for being a loyal client and for sticking by us all these years. We’d like nothing more than to finalise your claim, however, without the proper documentation we’re a bit stuck. Our claims process is actually quite simple and can move quickly if a claim is submitted with all the right documents. We’re sorry that your claims experience hasn’t been great, but as soon as we receive the documents we need we’ll finalise your claim. Best regards, The Stratum Benefits Team