CG
Carl G
1 reviews | Active since Sept 2019
24 Nov 2021, 14:40
STRATUM GAP COVER DELAYS
We have been trying for MONTHS to get a gap cover claim finalized!! Multiple emails sending the same infomation over and over again. Unacceptable service! There is never a senior manager available to talk too.. SUPER FRUSTRATED.
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Stratum Benefits (Pty) Ltd's replyOfficial
25 Nov 2021, 10:10Good day Carl
Thanks for your feedback.
When it comes to assessing claims, if we don't have all the required documentation we need to assess a claim, unfortunately we cannot carry on with the assessment until everything has been received.
Please keep an eye on your inbox for feedback which will be sent to you within the course of today.
Apologies for the frustrations caused, we're sure your next experience with us will be nothing short of amazing.
Kind Regards
The Stratum Benefits Team
Thanks for your feedback.
When it comes to assessing claims, if we don't have all the required documentation we need to assess a claim, unfortunately we cannot carry on with the assessment until everything has been received.
Please keep an eye on your inbox for feedback which will be sent to you within the course of today.
Apologies for the frustrations caused, we're sure your next experience with us will be nothing short of amazing.
Kind Regards
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply25 Nov 2021, 10:10
Official
Good day Carl
Thanks for your feedback.
When it comes to assessing claims, if we don't have all the required documentation we need to assess a claim, unfortunately we cannot carry on with the assessment until everything has been received.
Please keep an eye on your inbox for feedback which will be sent to you within the course of today.
Apologies for the frustrations caused, we're sure your next experience with us will be nothing short of amazing.
Kind Regards
The Stratum Benefits Team
Thanks for your feedback.
When it comes to assessing claims, if we don't have all the required documentation we need to assess a claim, unfortunately we cannot carry on with the assessment until everything has been received.
Please keep an eye on your inbox for feedback which will be sent to you within the course of today.
Apologies for the frustrations caused, we're sure your next experience with us will be nothing short of amazing.
Kind Regards
The Stratum Benefits Team