Stratum failing to give GAP cover peace of mind

Hello Stratum Benefits team. I am very dissappointed with your service. I went into labour 7 December 2019. Then my little baby girl had to go for a neonatal examination, at her pediatrician, Dr. Bruwer. On 27 January 2020 I emailed Stratum for the first time. Then you asked for supporting documents, specifically a detailed Medical Aid Statement from Discovery. This I received from Discovery and sent to Stratum. I have sent many many follow up emails with regards to when my R1153.53 will be paid to me by Stratum. But I haven't had any feedback and most importantly the money in my account. Please get this amount paid into my account asap. It is 4 February 2021 already. It is more than 1 year later. Please contact myself asap. I will have to post this to all your social media pages as well. As no one at this company even cares to assist myself. That is the reason why we as customers get GAP cover so we don't have to worry about paying the extra unforseen costs.