fB
farhaan B
1 reviews | Active since Feb 2014
02 Apr 2024, 00:12
STRATUM CHOOSES WHAT TO PAY
GAP COVER THAT REFUSES TO PAY FOR SURGERY THAT WAS NEEDED FOR ONGOING QUALITY OF LIFE AND NOT COSMETIC OR RECREATIONAL PURPOSES. IT HAS INDEED BEEN DISAPPOINTING TO HAVE MY ACCOUNT REJECTED ON SUCH BASES.
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Stratum Benefits (Pty) Ltd's replyOfficial
02 Apr 2024, 09:59Dear Farhaan,
We are sorry to hear that you are dissatisfied with the handling of your claim.
We have escalated your complaint to our claims management team for urgent assistance. Please expect feedback in the next 2-working days.
We apologize for any unintended frustrations.
Best regards,The Stratum Benefits Team
We are sorry to hear that you are dissatisfied with the handling of your claim.
We have escalated your complaint to our claims management team for urgent assistance. Please expect feedback in the next 2-working days.
We apologize for any unintended frustrations.
Best regards,The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply02 Apr 2024, 09:59
Official
Dear Farhaan,
We are sorry to hear that you are dissatisfied with the handling of your claim.
We have escalated your complaint to our claims management team for urgent assistance. Please expect feedback in the next 2-working days.
We apologize for any unintended frustrations.
Best regards,The Stratum Benefits Team
We are sorry to hear that you are dissatisfied with the handling of your claim.
We have escalated your complaint to our claims management team for urgent assistance. Please expect feedback in the next 2-working days.
We apologize for any unintended frustrations.
Best regards,The Stratum Benefits Team