HS
Harry S
1 reviews | Active since Nov 2018
30 Dec 2020, 16:33
Stratum Benefits themselves.
I agree with all the other poor reviews regarding the delaying tactics this company uses to avoid payment of claims. After 2 months of correspondence and submitting, and re-submitting the documents requested, I was at last advised that my claim had been processed and approved, and payment was on the way. To my astonishment, I then received a further e- mail advising me to disregard the previous mail, as it was sent in error, and my claim was not approved as the required documents had not been received. Frustrating !!!
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Replies (1)Stratum Benefits (Pty) Ltd's replyOfficial
08 Jan 2021, 15:48Good Day Harry,
We are sorry to hear about your experience.
However, you still have until the end of April 2020 to submit the detailed medical aid statement showing how the medical aid processed the healthcare provider's claims. Your claim will still be looked into even though you have cancelled the policy.
Once we receive the above document your claim will be finalised.
Regards
We are sorry to hear about your experience.
However, you still have until the end of April 2020 to submit the detailed medical aid statement showing how the medical aid processed the healthcare provider's claims. Your claim will still be looked into even though you have cancelled the policy.
Once we receive the above document your claim will be finalised.
Regards
Stratum Benefits (Pty) Ltd's reply08 Jan 2021, 15:48
Official
Good Day Harry,
We are sorry to hear about your experience.
However, you still have until the end of April 2020 to submit the detailed medical aid statement showing how the medical aid processed the healthcare provider's claims. Your claim will still be looked into even though you have cancelled the policy.
Once we receive the above document your claim will be finalised.
Regards
We are sorry to hear about your experience.
However, you still have until the end of April 2020 to submit the detailed medical aid statement showing how the medical aid processed the healthcare provider's claims. Your claim will still be looked into even though you have cancelled the policy.
Once we receive the above document your claim will be finalised.
Regards
