NG
Nick G
1 reviews | Active since Aug 2017
24 Aug 2021, 10:10
Stratum Benefits poor service retraction
Hello,
I recently gave Stratum Benefits a "Poor Service" rating as I felt that they had not paid / defaulted on paying a gap cover payment from a hospital What I had not taken into cognizance is that they had already paid it, but were looking at the incorrect claim and thus the confusion on both sides
My humblest apologies to you Stratum Benefits and thank-you for sorting this out and making good on your deliveries.
Humble thanks Nick
Helpful (0)
Replies (1)0
Replies (1)
Stratum Benefits (Pty) Ltd's replyOfficial
24 Aug 2021, 13:25Hi Nick, Thank you so much for your apology and for clarifying why the misunderstanding occurred. On our side, we apologise for any unclear communication. An apology like yours helps us save face and motivates us to continue bettering, improving and doing what we love best, covering shortfalls. We are delighted that you are once again a satisfied Stratum Benefits Client, and we are glad to have you as our client. Kind regards,The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply24 Aug 2021, 13:25
Official
Hi Nick, Thank you so much for your apology and for clarifying why the misunderstanding occurred. On our side, we apologise for any unclear communication. An apology like yours helps us save face and motivates us to continue bettering, improving and doing what we love best, covering shortfalls. We are delighted that you are once again a satisfied Stratum Benefits Client, and we are glad to have you as our client. Kind regards,The Stratum Benefits Team