JB
James B
1 reviews | Active since Nov 2021
13 Jan 2025, 11:58
Stratum Benefits. From good to bad
I was insured by Stratum Benefits for a number of years and their service was always excellent. However, I canceled my policy and sent them an email asking to let me know what the final amount I owe them was as well as a certificate showing details of my membership. They refuse to answer me.
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Stratum Benefits (Pty) Ltd's replyOfficial
13 Jan 2025, 14:54Dear Mr Binos
We have cancelled your policy for 31.01.2025 as we require 31 days' notice to cancel a policy.
I have escalated your complaint to our Cancellations Team for urgent assistance.
We apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team
We have cancelled your policy for 31.01.2025 as we require 31 days' notice to cancel a policy.
I have escalated your complaint to our Cancellations Team for urgent assistance.
We apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply13 Jan 2025, 14:54
Official
Dear Mr Binos
We have cancelled your policy for 31.01.2025 as we require 31 days' notice to cancel a policy.
I have escalated your complaint to our Cancellations Team for urgent assistance.
We apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team
We have cancelled your policy for 31.01.2025 as we require 31 days' notice to cancel a policy.
I have escalated your complaint to our Cancellations Team for urgent assistance.
We apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team