STRATUM BENEFITS

I am a very irate former client of Stratum. I have been a paying customer since 2015. Due to the COVID pandemic I had lost my job and have been unemployed every since/ I was informed by them when I changed my medical aid to Oneplan Insurance that they do not work with them. I am a pensioner and assumed that as they informed me that they do not cover me that it would be cancelled in 2020. They kept debiting me and I phoned them to check whether I am covered and I was informed should be so just carried on letting the debit go off, Someone outside of Stratum then told me to check and when I went back to check they informed me no cover. They refuse to even consider a refund as they said I did not cancel. I find this very unprofessional as I had to phone them for them to inform me there will be no refund as I did not cancel. They told me I am not covered surely there should be some sort of recourse. PLEASE BE VERY CAREFUL WITH STRATUM. I will never recommend them.