STRATUM BENEFITS - DEBITS AFTER PASSING. STAY CLEAR

Item: Stratum Benefits (Pty) Ltd
Rating: 1
Author: Chantel S

My mom passed away in August 2022. Stratum were advised of this in email in November 2022 (email proof). STRATUM BENEFITS continued to debit my account monthly until January 2025!! My emails, calls and logging onto their website contacts have been ignored!! STAY CLEAR FROM STRATUM BENEFITS. STAY CLEAR. They are sitting with thousands of rands of my money and no response.

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Replies (1)

Stratum Benefits (Pty) Ltd's replyOfficial

18 Aug 2025, 08:18

Hello Chantel.

It’s never pleasant to hear about a client’s dissatisfaction.

Please give us an opportunity to investigate the matter.

Your complaint will be assigned to a Senior Consultant, and feedback will be sent as soon as the investigation is complete.

Have a good day.

Kind regards,

The Stratum Benefits Team

Stratum Benefits (Pty) Ltd's reply18 Aug 2025, 08:18

Official

Hello Chantel.

It’s never pleasant to hear about a client’s dissatisfaction.

Please give us an opportunity to investigate the matter.

Your complaint will be assigned to a Senior Consultant, and feedback will be sent as soon as the investigation is complete.

Have a good day.

Kind regards,

The Stratum Benefits Team