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Alison E
1 reviews | Active since Feb 2013
27 Jul 2021, 19:48
Stratum Benefits are useless
I would like to know if anyone actually works at Stratum Benefits? I have an outstanding claim that no one responds to. Very embarrassing as the surgeon is rightfully, putting pressure on me for payments? Why do I pay for GAP cover if no one answers or makes an effort to resolve the problem. Very quick to take my money but in no hurry to assist. I did all the paper work and permissions as requested. Yet nothing. Not even a response let alone payment.
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Replies (2)
Stratum Benefits (Pty) Ltd's replyOfficial
02 Aug 2021, 08:53Hi there Alison Unfortunately, we didn’t receive all the paperwork we needed and that’s why your claim couldn’t be finalised. We’ve been in contact with you to let you know what documents are still outstanding, and have also informed your broker. We’re sorry that your claims experience hasn’t been great, but as soon as we receive the documents we need we’ll finalise your claim. Best regards, The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply02 Aug 2021, 08:53
Official
Hi there Alison Unfortunately, we didn’t receive all the paperwork we needed and that’s why your claim couldn’t be finalised. We’ve been in contact with you to let you know what documents are still outstanding, and have also informed your broker. We’re sorry that your claims experience hasn’t been great, but as soon as we receive the documents we need we’ll finalise your claim. Best regards, The Stratum Benefits Team
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Alison E's updateReviewer Update
02 Aug 2021, 09:15That's an absolute load of nonsense and you know it. Neither my broker or I received any notification of outstanding documents. Stop hiding the honest truth that you dropped the ball. An apology would go a long way to repair a customer relationship. Since this complaint I have suddenly had communications from yourselves. Very strange that you couldn't communicate previously but suddenly you are now communicating since my posting on Hello Peter. And please get your communications people to send emails with attachments that can be opened. This past week I and my broker have been receiving emails with attachments which cannot be opened. Surely a simple .pdf encrypted document would suffice rather than sending something in a strange format that is unknown to us common people that pay astronomical prices for poor service and excuses. Documents have been sent. Please ensure that this matter is resolved urgently.
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Alison E's update02 Aug 2021, 09:15
Reviewer Update
That's an absolute load of nonsense and you know it. Neither my broker or I received any notification of outstanding documents. Stop hiding the honest truth that you dropped the ball. An apology would go a long way to repair a customer relationship. Since this complaint I have suddenly had communications from yourselves. Very strange that you couldn't communicate previously but suddenly you are now communicating since my posting on Hello Peter. And please get your communications people to send emails with attachments that can be opened. This past week I and my broker have been receiving emails with attachments which cannot be opened. Surely a simple .pdf encrypted document would suffice rather than sending something in a strange format that is unknown to us common people that pay astronomical prices for poor service and excuses. Documents have been sent. Please ensure that this matter is resolved urgently.