STRATUM BENEFITS ARE ****S

I submitted my claims as I was in hospital. I received an email to say that one claim was approved and one claim is in the process of being finalised. I called STRATUM on Monday 31 August 2026, to find out what was going on. I called them a total of 21 times and they told me that they cannot hear me. I called on Tuesday 01 September 2026, form my husband's phone and I spoke to Sibonelo Mbatha, who told me that I did not sign the claim forms, however when I came home and checked, I see that both the claim forms were signed by me with an electronic signature. The one claim for LANCET, I obviously could not sign as the account holder. Thereafter he LIES and tells me that STRATUM sent me email to say that my documents were outstanding. What the HECK is going on STRATUM? I pay my premium every month and you guys are not doing yourll's job. Your'll lie and give off PATHETIC customer service. The service providers are calling me endlessly for their money. I took this GAP cover policy for situations like this but your'll are FRUSTRATING me. I have this policy since 2020 and now when it's time for your'll to pay up, your'll give the clients the run around!!!!! Sort this damn issue out and pay the service providers their money. After this, I will be looking for a new GAP cover policy with a different company because you guys are USELESS!!!!!!!