Ww
Warwick warwick.stark

1 reviews | Active since Aug 2021

20 Aug 2021, 17:46

Stratum Benefits

The front line Customer service is very good but seem to always have to refer to someone at a different level. But the membership number seems to be not loaded on the back office systems or doesn't match to the information given to the members info pack?

0
Replies (1)
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply24 Aug 2021, 13:27
Official
Hi Warwick
 
Thank you for the compliment, and constructive feedback.
 
We are looking into this immediately to ensure that we improve on service delivery.
 
Kind Regards
The Stratum Benefits Team