NM
Nisha M
1 reviews | Active since May 2019
28 Oct 2019, 15:14
Stratum benefit*****r service!
I have not had a problem with stratum until recently. This year alone I was in hospital three times which is stressful enough and now I have to keep calling stratum to get help with no avail. I’ve asked for a manager several times as the consultants do not have access to the necessary information , they’ve taken my details and still I have not received a call. I have a claim from August that I have not received a response for and I am now in The 60 day payment space which I should not be liable for. What type of service is this?
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Stratum Benefits (Pty) Ltd's replyOfficial
29 Oct 2019, 14:10Good Day Nisha,
Thank you for taking the time to get in touch with us.
We can see from your profile that one claim was paid on 4 October 2019. There is however one wherein there are outstanding documents.
We will have one of our senior assessors look into your profile and give you a call ASAP.
Regards
Stratum
Thank you for taking the time to get in touch with us.
We can see from your profile that one claim was paid on 4 October 2019. There is however one wherein there are outstanding documents.
We will have one of our senior assessors look into your profile and give you a call ASAP.
Regards
Stratum
Stratum Benefits (Pty) Ltd's reply29 Oct 2019, 14:10
Official
Good Day Nisha,
Thank you for taking the time to get in touch with us.
We can see from your profile that one claim was paid on 4 October 2019. There is however one wherein there are outstanding documents.
We will have one of our senior assessors look into your profile and give you a call ASAP.
Regards
Stratum
Thank you for taking the time to get in touch with us.
We can see from your profile that one claim was paid on 4 October 2019. There is however one wherein there are outstanding documents.
We will have one of our senior assessors look into your profile and give you a call ASAP.
Regards
Stratum