Stratum admin is shocking

I have had a policy with Stratum for about 6 years, when I first picked up the phone to discuss adding a policy for dental I was told by the call center I was not a dependent on the policy my husband took out 6 years ago. Several unreturned calls and confused agents later I finally produced my original policy document. The quality of the agents on the call center is concerning they simply don’t care, don’t know and think it’s ok that their change in system lost my records and it’s my fault. Needless to say I continued to try and give Stratum another chance filled out and returned the application on 25.10 their email says you need to give them 3-5 days, I did ... heard nothing ... mailed again ... heard nothing. Called on Monday 11.11 and got a voicemail on 12.11 that there was a problem with the cover. On 16.11 a policy doc arrives in my mailbox bearing in mind this is expensive cover. I call the call center and ask for Anthea who left a message for me, I deal with a completely clueless woman wanting to discuss my claim ... wrong Person I need Andrea. I got her and express my disgust with their service and say I am canceling my policy. She says fine and within 3 minutes it’s csncelled yet it took three weeks to correct an admin mistake and three more to get them to add cover but they very willing to cancel the policy in 3 minutes !!! #noclient service # noclientretention # stratumdontcare