STRATUM

I have no positive feedback to give about Stratum Gapcover!!!

I went for an operation on the 1st of November and made my co-payment on the 30th of October ... needless to say I am still struggling to get that co-payment out of Stratum ... this claim was in a que which no one bothered to attend to ... see when you submit the claim it is said to you 7 - 10 working days you must give them to look at the claim ... come 10 days then they this or that. If my husband did not call them then there would have been another 7 - 10 working days to wait. So we are on this claim for 4 weeks already cause there is NO haste from Stratum to pay out this claim.

Now the second the second claim is ALSO A DISASTER!!!!! I had to go back to hospital with complications ... there I had to make another co-payment for a scope that needed to be done. This money I had to borrow from my mother which is a Pensioner!!!! Stratum has everything on this claim except NOW they need the ICD codes from Discovery to look at this claim!!!!!

There is just red tape everywhere with Stratum and I am a bit sick and tired of getting anything out of them!!!!!! AND AGAIN THERE IS NO HASTE FROM THEM TO SETTLED CLAIMS!!!!!!