Still being debited months after cancelling!!!!

I called and spoke with one of their agents at the end of May 2019 to cancel my gap cover as I was leaving the country so no longer needed gap cover.- I was told over the phone that it was cancelled! I have since still had three debit orders still come off of my account from Stratum and they have not bothered to reply to any of my emails. Highly frustrated with them as they are basically robbing me every month. I would urge people to think twice about going with this company if this is how they treat their customers who cancel services with them.