AR
Ashwin R
1 reviews | Active since Jul 2020
08 May 2026, 13:52
Stay Away
I have GAP Cover for 4 years. I tried to claim after hospitalization and my claim was rejected as stale. I explained that the bill of the Doctor was sent immediately once I recieved it. They told me to request it be reviewed seeing that I was only made aware from the service provider a day before it was sent. Email response to review. 1 liner..claim rejected as stale. Stay away, or get a more reputable company for GAP Cover. Not recommended at all.
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Stratum Benefits (Pty) Ltd's replyOfficial
08 May 2026, 15:06Hello Ashwin,
It’s never pleasant to hear about a client’s dissatisfaction.
Please give us an opportunity to investigate the matter.
Your complaint will be assigned to a Senior Consultant, and feedback will be sent as soon as the investigation is complete.
Kind regards,
The Stratum Benefits Team
It’s never pleasant to hear about a client’s dissatisfaction.
Please give us an opportunity to investigate the matter.
Your complaint will be assigned to a Senior Consultant, and feedback will be sent as soon as the investigation is complete.
Kind regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply08 May 2026, 15:06
Official
Hello Ashwin,
It’s never pleasant to hear about a client’s dissatisfaction.
Please give us an opportunity to investigate the matter.
Your complaint will be assigned to a Senior Consultant, and feedback will be sent as soon as the investigation is complete.
Kind regards,
The Stratum Benefits Team
It’s never pleasant to hear about a client’s dissatisfaction.
Please give us an opportunity to investigate the matter.
Your complaint will be assigned to a Senior Consultant, and feedback will be sent as soon as the investigation is complete.
Kind regards,
The Stratum Benefits Team