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Anneke F

1 reviews | Active since May 2025

06 May 2025, 10:03

Shockingly bad customer service

I have been trying to speak to a claims assessor for weeks now. No response on email or whatsapp. Called numerous times. The last time I was assured an assessor would call me right back. Still waiting.

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Replies (3)
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply06 May 2025, 12:35
Official
Hello Anneke,

We're sorry to hear about your less than satisfactory experience.

Our Team is currently  looking in to your claim.

We will be in touch as soon as possible.

Best Regards,

The Stratum Benefits Team




AF
Anneke F's update07 May 2025, 12:44
Reviewer Update
Thank you, Liza at Stratum for contacting me and for your patience in answering all my questions. Beyond helpful in helping me to understand my claim!
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply07 May 2025, 13:03
Official
Dear Anneke,

Thank you for your feedback.

It's an absolute pleasure, I'm happy to help!

Have a great day.

Best Regards,

Liza Meyer