Shocking treatment by STRATUM BENEFITS - BEWARE
I have been a member of their Gap Cover since 2010, BUT trying to join their Medical Insursance has been an absolute nightmare !!! DON'T TRY IT - FAR TOO STRESSFUL. I started the process ion early November when I sent through my application to join Essental Primary Plus. I sent them all the proof to show them I had over 16 years medical aid membership including an affidavit for a period of 3 years. It would appear they totally ignored this information and made a decision on their own. A lady called "Clementine" mentioned " a late joiners' penalty" !!! Does the lady know that there is no "late joiners' penalty" involved with Medical Insurance only Medical Aid. Then yesterday I spoke to a lady "Liza Meyer" who was unable to answer further questions so she advised me that a manager would telephone me later yesterday. NO PHONE CALL RECEIVED. I sent an email on 22nd November requesting answers to a number of questions URGENTLY as my policy is due to commence on 1st December !!! I eventually had all the questions answered today so gave them an instruction to take my direct debit on 1st or 4th December. I just hope that my policy commences on THURSDAY. What a nightmare dealing with these bunch of idiots who don't seem to know what is going on especially CLEMENTINE - She should be sacked for incompetence !!!!
Thank you for bringing your concerns to our attention.
We have investigated your complaint and can confirm that the correct process was followed in activating your cover as a transferring client.
In order to apply the correct waiting periods, we need certain documentation that will determine what underwriting you will be getting. All the documents' requests were valid, and we apologize if you found the process tedious.
We also have various product options, and the premiums are allocated according to age brackets. We will address other concerns with the relevant consultants to ensure that their actions are not repeated.
We can confirm that your policy for our Primary Health cover is in place effective 1st December 2022.
Best Regards,
The Stratum Benefits Team
Thank you for bringing your concerns to our attention.
We have investigated your complaint and can confirm that the correct process was followed in activating your cover as a transferring client.
In order to apply the correct waiting periods, we need certain documentation that will determine what underwriting you will be getting. All the documents' requests were valid, and we apologize if you found the process tedious.
We also have various product options, and the premiums are allocated according to age brackets. We will address other concerns with the relevant consultants to ensure that their actions are not repeated.
We can confirm that your policy for our Primary Health cover is in place effective 1st December 2022.
Best Regards,
The Stratum Benefits Team
Graham Ellis LLB., MCIArb
Lawyer and Chartered Arbitrator
Graham Ellis LLB., MCIArb
Lawyer and Chartered Arbitrator