Regretful of my relationship with Stratum

Im highly disappointed that I have wasted my time and money. I started with Stratum Benefits in Jan 2020 as I wasn’t sure my previous gap cover was going be there for me when I needed them, so Stratum Benefits looked professional and I tried them out. I’m regretful that I did.

I had a claim for an operation on my nose in Aug 2020. Stratum indicated to the ENT that the claim was going to paid but looking for an out, they contacted my GP and misinterpreted her submission with the ultimate goal to not to pay my claim. Reason for rejection is that I “did not disclose my condition and it was pre-existing condition”.

I have NEVER been diagnosed with a chronic condition relating to my nose/ sinus and I have NEVER been referred to a ENT.

Apparently suffering from congestion when you have the flu is seen as a pre-existing condition.

I sent an email a week ago today to say that I’m disappointed in the outcome and I want to cancel my relationship with Stratum. I haven’t received a response yet. Absolute silence. I wasted my time and money