JW
Japie W
1 reviews | Active since Aug 2024
16 Jan 2025, 12:23
Refund of Debit Order dated 2 January 2025.
On 8 January 2025 Stratum has apologised for there bad service and also said that my Gap Cover policy has been cancelled and they will refund me on debit oreder that was taken off after cancellation. Its now 8 days later and I have still not received any refund that was promised.Until ths matter is finalised I cannot recommend this company.
the refund that is owed to me.
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Stratum Benefits (Pty) Ltd's replyOfficial
29 Jan 2025, 16:10Dear Japie
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the error.
We confirm that your refund has been processed, and the funds should reflect in your account by tomorrow morning.
Regards
Stratum Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the error.
We confirm that your refund has been processed, and the funds should reflect in your account by tomorrow morning.
Regards
Stratum Team
Stratum Benefits (Pty) Ltd's reply29 Jan 2025, 16:10
Official
Dear Japie
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the error.
We confirm that your refund has been processed, and the funds should reflect in your account by tomorrow morning.
Regards
Stratum Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the error.
We confirm that your refund has been processed, and the funds should reflect in your account by tomorrow morning.
Regards
Stratum Team