MLSm
Mark Lawrence Schwartz markschwartzrsa
1 reviews | Active since Mar 2023
29 Mar 2023, 08:38
Positive outcome, but a battle to get there
A claim that was initially refused, was eventually paid. However, this was only due to the intervention of an individual called Megan, who was amazing. I'm afraid for the rest, it was impossible to speak to anyone in authority and the fine print part of your policies leave much to be desired. It appears none of your front office people can work on their own and need supervision, which does not inspire confidence
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Stratum Benefits (Pty) Ltd's replyOfficial
29 Mar 2023, 12:53Dear Mark,
Thank you for your feedback.
Your claim was rejected based on the codes we received from your medical scheme when they processed your claim from their side.
Our representatives work under supervision in terms of the FAIS act, representatives/agents can work under supervision for a period of 6 years, this shouldn't impose any doubts in our agents' abilities to assist our clients, they receive ongoing adequate training and coaching.
In light of the above, our agents needed to escalate your claim query to the assessors who are more experienced and trained to handle such escalations.
We thank you for your continued patronage and we appreciate every interaction we have with you.
Best regards
The Stratum Benefits Team
Thank you for your feedback.
Your claim was rejected based on the codes we received from your medical scheme when they processed your claim from their side.
Our representatives work under supervision in terms of the FAIS act, representatives/agents can work under supervision for a period of 6 years, this shouldn't impose any doubts in our agents' abilities to assist our clients, they receive ongoing adequate training and coaching.
In light of the above, our agents needed to escalate your claim query to the assessors who are more experienced and trained to handle such escalations.
We thank you for your continued patronage and we appreciate every interaction we have with you.
Best regards
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply29 Mar 2023, 12:53
Official
Dear Mark,
Thank you for your feedback.
Your claim was rejected based on the codes we received from your medical scheme when they processed your claim from their side.
Our representatives work under supervision in terms of the FAIS act, representatives/agents can work under supervision for a period of 6 years, this shouldn't impose any doubts in our agents' abilities to assist our clients, they receive ongoing adequate training and coaching.
In light of the above, our agents needed to escalate your claim query to the assessors who are more experienced and trained to handle such escalations.
We thank you for your continued patronage and we appreciate every interaction we have with you.
Best regards
The Stratum Benefits Team
Thank you for your feedback.
Your claim was rejected based on the codes we received from your medical scheme when they processed your claim from their side.
Our representatives work under supervision in terms of the FAIS act, representatives/agents can work under supervision for a period of 6 years, this shouldn't impose any doubts in our agents' abilities to assist our clients, they receive ongoing adequate training and coaching.
In light of the above, our agents needed to escalate your claim query to the assessors who are more experienced and trained to handle such escalations.
We thank you for your continued patronage and we appreciate every interaction we have with you.
Best regards
The Stratum Benefits Team