SW
Salmaa W

1 reviews | Active since Jul 2024

31 Mar 2025, 12:36

Positive Experience

I joined six months ago after reading all the positive reviews. Last month, I made my first claim. When I returned to check reviews, I was concerned by the negative feedback. However, I was pleased to see that they honored their promise and paid the 20% within 10 days. While response times to emails can be a bit slow, taking around two weeks, I did receive a reply after 10pm, which shows that someone at Stratum is definitely working hard. Overall, I’m happy with their service.

0
Replies (1)
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply31 Mar 2025, 13:54
Official
Good day Salmaa, Thank you for rating our service. Looking forward to serving you soon. Our sincere apology for any inconvenience caused we will definitely look into the matter. Have a good day. Kind regards, The Stratum Benefits Team