mG
mxolisi G
1 reviews | Active since Nov 2015
13 Nov 2019, 14:16
Poor service when dealing with claims
Poor and impersonal service.delay tactic when processing claims and quick and efficient deduction of premiums.
Helpful (0)
Replies (4)0
Replies (4)
Stratum Benefits (Pty) Ltd's replyOfficial
13 Nov 2019, 18:06Good Day Mxolisi,
Thank you for engaging us.
Unfortunately we rely on clients to provide us with all the documentation that we require in order for claims to be assessed efficiently and correctly.
We have noted the hospital account that you sent us however we still require the claims transaction history which you need to acquire from your medical aid.
Once we receive them your claim will be assessed accordingly.
Regards,
Stratum
Thank you for engaging us.
Unfortunately we rely on clients to provide us with all the documentation that we require in order for claims to be assessed efficiently and correctly.
We have noted the hospital account that you sent us however we still require the claims transaction history which you need to acquire from your medical aid.
Once we receive them your claim will be assessed accordingly.
Regards,
Stratum
Stratum Benefits (Pty) Ltd's reply13 Nov 2019, 18:06
Official
Good Day Mxolisi,
Thank you for engaging us.
Unfortunately we rely on clients to provide us with all the documentation that we require in order for claims to be assessed efficiently and correctly.
We have noted the hospital account that you sent us however we still require the claims transaction history which you need to acquire from your medical aid.
Once we receive them your claim will be assessed accordingly.
Regards,
Stratum
Thank you for engaging us.
Unfortunately we rely on clients to provide us with all the documentation that we require in order for claims to be assessed efficiently and correctly.
We have noted the hospital account that you sent us however we still require the claims transaction history which you need to acquire from your medical aid.
Once we receive them your claim will be assessed accordingly.
Regards,
Stratum
mG
mxolisi G's updateReviewer Update
13 Nov 2019, 18:48Stop being selective. I have emails to prove that i have emailed all Doctors claims from medical aid. You sent an email confirming that there was one statement outstanding. You still offer poir service and no dedicate agent to ensure there is no gap in communication. When are you payong Doctors? Can you stop playing games. Give me a email address on an individual and will send all emails. You cannot delay all claims.
mG
mxolisi G's update13 Nov 2019, 18:48
Reviewer Update
Stop being selective. I have emails to prove that i have emailed all Doctors claims from medical aid. You sent an email confirming that there was one statement outstanding. You still offer poir service and no dedicate agent to ensure there is no gap in communication. When are you payong Doctors? Can you stop playing games. Give me a email address on an individual and will send all emails. You cannot delay all claims.
mG
mxolisi G's updateReviewer Update
13 Nov 2019, 18:53Listen to 702 tomorrow. We can have a good debate on another platform. Stop this inefficoent generic email address which has poor tracking of client emails. Everytime i have to explain what i have sent to a person who has no clue about history of my claim and documents sent. You selling something that you cannot deliver. It has been a month of back and forth with no solution.
mG
mxolisi G's update13 Nov 2019, 18:53
Reviewer Update
Listen to 702 tomorrow. We can have a good debate on another platform. Stop this inefficoent generic email address which has poor tracking of client emails. Everytime i have to explain what i have sent to a person who has no clue about history of my claim and documents sent. You selling something that you cannot deliver. It has been a month of back and forth with no solution.
Stratum Benefits (Pty) Ltd's replyOfficial
14 Nov 2019, 12:35Good Day Mxolisi,
We are sorry to hear that is how you feel.
Hopefully the call with our consult will clarify what is still required.
Speak to you soon.
Regards
Stratum
We are sorry to hear that is how you feel.
Hopefully the call with our consult will clarify what is still required.
Speak to you soon.
Regards
Stratum
Stratum Benefits (Pty) Ltd's reply14 Nov 2019, 12:35
Official
Good Day Mxolisi,
We are sorry to hear that is how you feel.
Hopefully the call with our consult will clarify what is still required.
Speak to you soon.
Regards
Stratum
We are sorry to hear that is how you feel.
Hopefully the call with our consult will clarify what is still required.
Speak to you soon.
Regards
Stratum