poor service stratum , claim taking 3 weeks ????

Item: Stratum Benefits (Pty) Ltd
Rating: 1
Author: graeme T

this is the 2nd complaint about the same claim from 20 dec I am very disappointed , claim is from 20 December ? previous claims have taken a few days ?

On 20 Dec you asked for supporting documents which I sent on that day , then on 8 jan i was asked for more supporting documents ?? which i emailed

pleeeeeease advise

Helpful (0)

Replies (3)

Stratum Benefits (Pty) Ltd's replyOfficial

13 Jan 2025, 10:58

Dear Graeme

Please accept our sincere apologies for any frustration caused.

Your enquiry has been sent to our Claims Management team for urgent assistance.

Best regards,

The Stratum Benefits Team

Stratum Benefits (Pty) Ltd's reply13 Jan 2025, 10:58

Official

Dear Graeme

Please accept our sincere apologies for any frustration caused.

Your enquiry has been sent to our Claims Management team for urgent assistance.

Best regards,

The Stratum Benefits Team

graeme T's updateReviewer Update

13 Jan 2025, 11:14

Gap Cover Claim Pending | Graeme Todes | ***-Q6M1T3 | CLM-***-Q9B6 | CRM:***
FROM 19 DECEMBER
PLEASE ADVISE ?

graeme T's update13 Jan 2025, 11:14

Reviewer Update

Gap Cover Claim Pending | Graeme Todes | ***-Q6M1T3 | CLM-***-Q9B6 | CRM:***
FROM 19 DECEMBER
PLEASE ADVISE ?

Stratum Benefits (Pty) Ltd's replyOfficial

13 Jan 2025, 14:42

Dear Graeme

We have tried calling you a few times today.

Can you please confirm a suitable time for us to make contact with you.

Best regards,

The Stratum Benefits Team

Stratum Benefits (Pty) Ltd's reply13 Jan 2025, 14:42

Official

Dear Graeme

We have tried calling you a few times today.

Can you please confirm a suitable time for us to make contact with you.

Best regards,

The Stratum Benefits Team