Poor service - no compensation

I have been trying for more than a month to finalize a gap insurance claim with Stratum. There is no proper communication from them, they keep requesting statements , one today , one next week , no response from them, then another statement is claimed, and so it goes. There is no plan or method. I get the impression that they hope that I will go away and leave, because of frustration. I definitely will not recommend them to anybody. The first claim that was handled by them two years ago went smoothly and was completed with no hassles. Looks like the company policy has changed for the worse....... Needless to say, I will end my membership with them.