SF
Sophia F
1 reviews | Active since Jul 2012
23 Feb 2021, 11:24
Poor service delivery
I have been trying to resolve a debit order that was wrongly deducted since the 12th of February. The consultant who was helping me, Liza, said she would phone me back after doing a recon on my account and never did. I then phoned her on the 17th and she then assured me that this time, she will phone me back. Yesterday I phoned again and asked for her to phone me back and nothing yet. This is unacceptable and extremely frustrating.
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Stratum Benefits (Pty) Ltd's replyOfficial
01 Mar 2021, 15:48Dear Sophia,
We are extremely sorry for the poor service and frustration that you've experienced whilst trying to rectify your debit order enquiry.
We are pleased to report that we have been able to resolve your query.
Thank you for your patience and understanding. This is by no means the standard of service that we pride ourselves on.
We are extremely sorry for the poor service and frustration that you've experienced whilst trying to rectify your debit order enquiry.
We are pleased to report that we have been able to resolve your query.
Thank you for your patience and understanding. This is by no means the standard of service that we pride ourselves on.
Stratum Benefits (Pty) Ltd's reply01 Mar 2021, 15:48
Official
Dear Sophia,
We are extremely sorry for the poor service and frustration that you've experienced whilst trying to rectify your debit order enquiry.
We are pleased to report that we have been able to resolve your query.
Thank you for your patience and understanding. This is by no means the standard of service that we pride ourselves on.
We are extremely sorry for the poor service and frustration that you've experienced whilst trying to rectify your debit order enquiry.
We are pleased to report that we have been able to resolve your query.
Thank you for your patience and understanding. This is by no means the standard of service that we pride ourselves on.