Poor service and lack of involvement in processes.

My little daughter needed urgent dental care. I contacted unity health and stratum for pre authorisation because she was in a lot of pain on the 28th-29th of March. I rushed her in as I was still awaiting pre authorisation. I paid cash and put in a claim. Today 3rd of April they decline autorisation because they require a quote. The dentist does not provide a quote, they provide invoices once paid. They system or processes they work with or maybe the people behind it cannot work efficiently. This is the second time this has happened, the first time it happened was when my tooth literally broke and they expected me to wait for who knows what. I'm tired of their processes, if it was medically urgent, someone could have died.