RS
Rohan S
1 reviews | Active since Sept 2023
04 Feb 2025, 12:21
Poor service and getting ignored
As an adviser who is also a client, I am trying to get a client,s faulty premium collection corrected but no help from consultant or call centre. He has same problem as me..........no support. Maybe time to place clients at a sympathetic or helpful provider
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Replies (1)
Stratum Benefits (Pty) Ltd's replyOfficial
09 Feb 2025, 17:53Dear Rohan
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has flooded our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has flooded our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply09 Feb 2025, 17:53
Official
Dear Rohan
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has flooded our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has flooded our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team