FK
Fathima K
1 reviews | Active since Feb 2012
04 Feb 2025, 15:54
Poor service and calls NOT ANSWERED
I have attempted to call stratum 6 times today and have held on for more than 20 minutes with each call. This is absolutely RIDICULOUS! I need to follow up on a new policy as well as an existing claim and my call is NEVER ANSWERED. Wake up guys! This is not acceptable. We all have jobs to do and don’t have the time to call you through the day!
Helpful (0)
Replies (1)0
Replies (1)
Stratum Benefits (Pty) Ltd's replyOfficial
09 Feb 2025, 17:56Dear Fathima
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has flooded our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has flooded our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply09 Feb 2025, 17:56
Official
Dear Fathima
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has flooded our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team
We sincerely apologise for you not being able to get through to us.
We are experience frustrating technical problems, which has resulted in a flood of calls and e-mails.
This has flooded our Contact Centre.
We will arrange for someone to call you shortly to assist with your query.
Regards
The Stratum Team