PHONE CALL TO STRATUM

Pratika who answered my call was very efficient and helpful and friendly, and I give her 5 stars for her service. She was a pleasure to interact with. But I've only given Stratum 2 stars because I phoned them and held for about 20 minutes waiting for someone to answer, and my call was cut off before anyone answered. I phoned back straight away and waited for a while before Pratika answered my call.