Pay service providers.

they don't pay my dependents blood tests after I did phone to get permission to see the GP. When I did phone them and ask to speak to a senior manager they don't want to let me speak to a senior manager and said they will assist me. they did reply on email and said they will come back to me and I did email them again and did not get any reply. When I ask them why did not pay the blood tests they said there is a two month's waiting period????? When I did read the waiting period on the contract they said only one month waiting period.