MC
Melanie C
1 reviews | Active since Oct 2020
03 Nov 2022, 10:56
PATHETICE SERVICE!!!!!!!!!!!!!!!!!!!!
Its another 3 weeks and another claim and still no response!!!!!!!!!!!!!!!! Your claims dept is pathetic i do not received any response or follow up regarding my claims ... This is now the 2nd claim with the exact same problem
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Stratum Benefits (Pty) Ltd's replyOfficial
03 Nov 2022, 11:47Dear Melanie,
Thank you for bringing your concern to our attention regarding the processing of your claim.
We have escalated your complaint to the claims management team for further assistance.
We do apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team
Thank you for bringing your concern to our attention regarding the processing of your claim.
We have escalated your complaint to the claims management team for further assistance.
We do apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply03 Nov 2022, 11:47
Official
Dear Melanie,
Thank you for bringing your concern to our attention regarding the processing of your claim.
We have escalated your complaint to the claims management team for further assistance.
We do apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team
Thank you for bringing your concern to our attention regarding the processing of your claim.
We have escalated your complaint to the claims management team for further assistance.
We do apologize for any unintended frustrations.
Best regards,
The Stratum Benefits Team