Pathetic Service - Feeling ****med

I was guided to aquire gap cover for my parents on advise that it would cover the financial gap if the medical aid is unable to cover such. Little did I know my parents medical aid (restricted to certain service providers) are adequate and that if there is an exclusion from the medical for any treatments they gap cover will alsp not fill in.

So now I am trying to cancel the gap covers because they have become useful in the face of all the financial gaps I needed covered however there is no email acknowledgement and my call drops after waiting 10min online for someone to answer.

I want all gour of my gap covers cancelled as per my email request dated 30 Jan 2025.