SB
Stuart B
1 reviews | Active since Jul 2011
01 Oct 2024, 12:42
Paid out as expected
Paid out as expected. Lacking on supporting guiding client through next steps, but otherwise paid out well and within time.
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Replies (1)
Stratum Benefits (Pty) Ltd's replyOfficial
03 Oct 2024, 08:18Good Day Stuart Thank you for rating our service.
We are glad to hear the payout process went well. When we assess claims that cannot be completed due to outstanding information, we do communicate and confirm the turnaround time.
We will email you the Guide to Submitting a Gap Cover Claim which confirms all documents that is required which you can utilise when submitting a claim in the future. This will ensure a speedy process if all supporting documents are submitted with the claim form.
Best regards,
The Stratum Benefits Team
We are glad to hear the payout process went well. When we assess claims that cannot be completed due to outstanding information, we do communicate and confirm the turnaround time.
We will email you the Guide to Submitting a Gap Cover Claim which confirms all documents that is required which you can utilise when submitting a claim in the future. This will ensure a speedy process if all supporting documents are submitted with the claim form.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply03 Oct 2024, 08:18
Official
Good Day Stuart Thank you for rating our service.
We are glad to hear the payout process went well. When we assess claims that cannot be completed due to outstanding information, we do communicate and confirm the turnaround time.
We will email you the Guide to Submitting a Gap Cover Claim which confirms all documents that is required which you can utilise when submitting a claim in the future. This will ensure a speedy process if all supporting documents are submitted with the claim form.
Best regards,
The Stratum Benefits Team
We are glad to hear the payout process went well. When we assess claims that cannot be completed due to outstanding information, we do communicate and confirm the turnaround time.
We will email you the Guide to Submitting a Gap Cover Claim which confirms all documents that is required which you can utilise when submitting a claim in the future. This will ensure a speedy process if all supporting documents are submitted with the claim form.
Best regards,
The Stratum Benefits Team