Over debited Premium Amount

My account was over debited by Stratum Benefits (Pty) Ltd on 25 November 2025.

I sent an email to them on 26 November 2024 at 8am with all the documents they may need for my claim yet my email remains unanswered to date.

I have spoken to two consultants who failed to assist me. They have confirmed that they do acknowledge that i was over debited and that it is reflecting in my profile. Despite all that I AM STILL NOT REIMBURSED THE MONEY THAT THEY OVER DEBITED yet i am receiving emails confirming my next debit date.

It very annoying and angering to be affiliated to a service provider that is 90% of the time not available to take call from their clients and after spending days on top of days trying to get though to them, when you finally get a consultant to speak with, you are taken from pillar to post.

I am feeling ignored, ****** and this is making me livid!!!!