SB
Stephanie B
1 reviews | Active since Jun 2015
08 May 2026, 10:28
Not the best client service.
Second time Ive been trying to get a response out of Stratum. First time I called and emailed them for weeks but they just dont get back to you. Just send you automatic responses.
They say it takes 10days to get back to you regarding a claim. Its been 11/12 days now. Still waiting to hear back from them. Sent emails….dont hear anything back.
If you looking for a place where excellent client service matters…this is not your place.
Helpful (0)
Replies (5)0
Replies (5)
Stratum Benefits (Pty) Ltd's replyOfficial
08 May 2026, 11:48Good morning, Stephanie.
Thank you for raising your concerns regarding your Gap Cover claim.
The matter has been escalated to our Claims Manager for review.
We’ll send an email with regards to your claim soon.
Kind Regards,
The Stratum Benefits Team
Thank you for raising your concerns regarding your Gap Cover claim.
The matter has been escalated to our Claims Manager for review.
We’ll send an email with regards to your claim soon.
Kind Regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply08 May 2026, 11:48
Official
Good morning, Stephanie.
Thank you for raising your concerns regarding your Gap Cover claim.
The matter has been escalated to our Claims Manager for review.
We’ll send an email with regards to your claim soon.
Kind Regards,
The Stratum Benefits Team
Thank you for raising your concerns regarding your Gap Cover claim.
The matter has been escalated to our Claims Manager for review.
We’ll send an email with regards to your claim soon.
Kind Regards,
The Stratum Benefits Team
SB
Stephanie B's updateReviewer Update
08 May 2026, 16:33Still no response from Stratum regarding my claim.
Well done, you guys really know how to disappoint your clients.
Well done, you guys really know how to disappoint your clients.
SB
Stephanie B's update08 May 2026, 16:33
Reviewer Update
Still no response from Stratum regarding my claim.
Well done, you guys really know how to disappoint your clients.
Well done, you guys really know how to disappoint your clients.
Stratum Benefits (Pty) Ltd's replyOfficial
11 May 2026, 12:11Good day Stephanie,
Thank you for getting in touch.
Kind note as per confirmation received from management your claim approved amount was paid in to your bank account.
Please may I ask that you look at your bank statement to confirm if you received the amount.
Kind regards,
The Stratum Benefits Team
Thank you for getting in touch.
Kind note as per confirmation received from management your claim approved amount was paid in to your bank account.
Please may I ask that you look at your bank statement to confirm if you received the amount.
Kind regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply11 May 2026, 12:11
Official
Good day Stephanie,
Thank you for getting in touch.
Kind note as per confirmation received from management your claim approved amount was paid in to your bank account.
Please may I ask that you look at your bank statement to confirm if you received the amount.
Kind regards,
The Stratum Benefits Team
Thank you for getting in touch.
Kind note as per confirmation received from management your claim approved amount was paid in to your bank account.
Please may I ask that you look at your bank statement to confirm if you received the amount.
Kind regards,
The Stratum Benefits Team
SB
Stephanie B's updateReviewer Update
11 May 2026, 12:16No money received and no communication from stratum.
Can someone please contact me.
Can someone please contact me.
SB
Stephanie B's update11 May 2026, 12:16
Reviewer Update
No money received and no communication from stratum.
Can someone please contact me.
Can someone please contact me.
Stratum Benefits (Pty) Ltd's replyOfficial
11 May 2026, 15:21Good day Stephanie,
Thank you for taking my call today.
We received your second claim and our Claims Team is currently working on your claim.
Our Claims Team will be in contact as soon.
Kind Regards,
The Stratum Benefits Team
Thank you for taking my call today.
We received your second claim and our Claims Team is currently working on your claim.
Our Claims Team will be in contact as soon.
Kind Regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply11 May 2026, 15:21
Official
Good day Stephanie,
Thank you for taking my call today.
We received your second claim and our Claims Team is currently working on your claim.
Our Claims Team will be in contact as soon.
Kind Regards,
The Stratum Benefits Team
Thank you for taking my call today.
We received your second claim and our Claims Team is currently working on your claim.
Our Claims Team will be in contact as soon.
Kind Regards,
The Stratum Benefits Team