Not cancelling policy as requested keep debiting my account

Item: Stratum Benefits (Pty) Ltd
Rating: 1
Author: Annelize G

After many years I had to cancel my policy due to unemployment. Yet after 2 months no cancellation was done, they do not even reply to my mails, I emailed info, and get a response to say my message was received, I cc yoursupport and complaints to no avail, no one reply, not cancelling my policy, very poor service!

Helpful (0)

Replies (3)

Stratum Benefits (Pty) Ltd's replyOfficial

02 Jul 2025, 08:56

Good day Mrs. Gomes,

Please accept our sincere apologies for any frustration caused.

One of our consultants will be in contact with you shortly to assist with your enquiry.

Best regards,

The Stratum Benefits Team

Stratum Benefits (Pty) Ltd's reply02 Jul 2025, 08:56

Official

Annelize G's updateReviewer Update

03 Jul 2025, 15:56

Thank you for your prompt response, the cancellation and the refund. Great service provided after my complaint. Thank you.

Annelize G's update03 Jul 2025, 15:56

Reviewer Update

Thank you for your prompt response, the cancellation and the refund. Great service provided after my complaint. Thank you.

Stratum Benefits (Pty) Ltd's replyOfficial

04 Jul 2025, 08:15

Hello Mrs. Gomes,

Thank you for letting us know that we were able to resolve your concern.

Please let us know if there is anything else that we can assist with.

Have a great day.

Kind regards,

The Stratum Benefits Team.

Stratum Benefits (Pty) Ltd's reply04 Jul 2025, 08:15

Official