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Narsamulu N
1 reviews | Active since Feb 2012
10 Jan 2023, 11:47
Non Payment
I have been waiting since 11 Nov for my Gap Cover payment and this seems to be a common problem with them. They are very timeous to put my debit order through for premium payment but for them to pay is a nightmare.
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Replies (3)0
Replies (3)
Stratum Benefits (Pty) Ltd's replyOfficial
11 Jan 2023, 08:00Dear Narsamulu
We are sorry to hear that you are dissatisfied with the handling of your claim.
It appears that there are outstanding documents required to finalise your claim, a call was made to you which went on voicemail and a follow up email also was sent to request the supporting documents.
We have asked one of our claims assessors to give you a call.
Best regards
The Stratum Benefits Team
We are sorry to hear that you are dissatisfied with the handling of your claim.
It appears that there are outstanding documents required to finalise your claim, a call was made to you which went on voicemail and a follow up email also was sent to request the supporting documents.
We have asked one of our claims assessors to give you a call.
Best regards
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply11 Jan 2023, 08:00
Official
Dear Narsamulu
We are sorry to hear that you are dissatisfied with the handling of your claim.
It appears that there are outstanding documents required to finalise your claim, a call was made to you which went on voicemail and a follow up email also was sent to request the supporting documents.
We have asked one of our claims assessors to give you a call.
Best regards
The Stratum Benefits Team
We are sorry to hear that you are dissatisfied with the handling of your claim.
It appears that there are outstanding documents required to finalise your claim, a call was made to you which went on voicemail and a follow up email also was sent to request the supporting documents.
We have asked one of our claims assessors to give you a call.
Best regards
The Stratum Benefits Team
NN
Narsamulu N's updateReviewer Update
11 Jan 2023, 09:32This is an unacceptable response. I received a NEW form from their offices a new form and was asked to submit the hospital and Lake Smit accounts which i did on the 30 December 2023 at 08h13. For your info i sent the hospital account, Discovery Medical aid account and Lake Smit accounts THREE times and now they say waiting for outstanding documents. This seems to be a common problem with Stratum and a delay tactic. In my opinion i would NEVER recommend anyone to use them. Sorry!! They are pathetic
NN
Narsamulu N's update11 Jan 2023, 09:32
Reviewer Update
This is an unacceptable response. I received a NEW form from their offices a new form and was asked to submit the hospital and Lake Smit accounts which i did on the 30 December 2023 at 08h13. For your info i sent the hospital account, Discovery Medical aid account and Lake Smit accounts THREE times and now they say waiting for outstanding documents. This seems to be a common problem with Stratum and a delay tactic. In my opinion i would NEVER recommend anyone to use them. Sorry!! They are pathetic
NN
Narsamulu N's updateReviewer Update
11 Jan 2023, 09:34What more do they need i emailed the hospital account, Lake Smit account, Discovery Medical aid account ON THE 30 DECEMBER 2022 AT 08H13 and proof of payment for the co-payment and an EXPLANATION. IT IS FRUSTRATING TO DEAL WITH THEM IN FACE A NIGHTMARE
NN
Narsamulu N's update11 Jan 2023, 09:34
Reviewer Update
What more do they need i emailed the hospital account, Lake Smit account, Discovery Medical aid account ON THE 30 DECEMBER 2022 AT 08H13 and proof of payment for the co-payment and an EXPLANATION. IT IS FRUSTRATING TO DEAL WITH THEM IN FACE A NIGHTMARE