No Return call nor e-mail or even message from Stratum

I am very disappointed in Stratum. I have been struggling since early November 2024 for someone to call me regarding gap cover.

On the 12th of November 2024, I have requested a call back from Stratum for the 2 (second) time as well as did a online application form, till today 20 November 2024, I have not received a phone call, e-mail not even a message from Stratum.

Each time I chat to someone on their WhatsApp their just say someone will be in touch in 2 - 3 days or your application is with our admin department.

This is unprofessional and unacceptable, if this is how you treat clients who want to apply for your gap cover I cannot even imagine how you treat your current clients. It is now 09:10 and I have been waiting since 08:07 for a consultant to chat to me on your WhatsApp and all I have received so far is NOTHING.