MVDM
Melanie Van Der Merwe
1 reviews | Active since Mar 2013
26 Jan 2022, 20:08
No good
Paid premiums but hardly ever get reimbursed...disgusting service such a mission to claim.. always excuses ... dont ever use this gap cover I've lost thousands
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Replies (1)
Stratum Benefits (Pty) Ltd's replyOfficial
28 Jan 2022, 11:36Hi Melanie
Thank you for reaching out and expressing your dissatisfaction.
We appreciate every opportunity to look more closely into our clients’ claims experiences.
There are a number of claims that we haven’t been able to finalise due to outstanding requirements. We’ve communicated the requirements via email.
Please be so kind as to help us out, because without the necessary documents we’re not able to continue assessing your claims.
The outstanding requirements can be emailed to ***.
Hoping to hear from you soon.
Kind regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply28 Jan 2022, 11:36
Official
Hi Melanie
Thank you for reaching out and expressing your dissatisfaction.
We appreciate every opportunity to look more closely into our clients’ claims experiences.
There are a number of claims that we haven’t been able to finalise due to outstanding requirements. We’ve communicated the requirements via email.
Please be so kind as to help us out, because without the necessary documents we’re not able to continue assessing your claims.
The outstanding requirements can be emailed to ***.
Hoping to hear from you soon.
Kind regards,
The Stratum Benefits Team