1 reviews | Active since Jan 2025
No Feedback on Gap Cover Application
No Feedback on Gap Cover Application This is beyond frustrating. I have been following up since 14/01/2025, and despite multiple assurances that feedback is coming, I am still waiting with no resolution in sight.
Your latest response on 27/01/2025 was yet another "I will follow up" message, which is exactly what I have been hearing for weeks now. At this point, I have zero confidence that my application is being handled with any urgency.
I need definitive answers today:
What is the actual status of my application? Why has it taken over two weeks with no progress? When can I expect a final resolution?
If I do not receive a concrete update with a clear timeline today, I will have no choice but to reconsider my options.
We can confirm that your policy has indeed been created and that cover is in place.
Your policy number is GAP***
We are experiencing some teething technical problems, which is affecting the release of the policy documents.
Our IT Developers have deployed fixes and I can confirm that you will be receiving your policy documents imminently.
The documents are currently queued up for final checking and release.
Regards
The Stratum Team
We can confirm that your policy has indeed been created and that cover is in place.
Your policy number is GAP***
We are experiencing some teething technical problems, which is affecting the release of the policy documents.
Our IT Developers have deployed fixes and I can confirm that you will be receiving your policy documents imminently.
The documents are currently queued up for final checking and release.
Regards
The Stratum Team