LO
Lynne O
1 reviews | Active since Dec 2010
23 Jan 2025, 18:03
NO CUSTOMER SERVICE WHATSOEVER
I have been trying to contact Stratum Gap Cover since the first week of January They do not answer their phones Sent an e mail on 14th January 2025 - still waiting for a response. Absolutely awful customer service - in fact non existent. Very unhappy customer.
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Replies (1)
Stratum Benefits (Pty) Ltd's replyOfficial
04 Feb 2025, 21:55Dear Lynne
Please accept our sincerest apology
We have experienced systems failures, which resulted in an overwhelming number of calls and e-mails.
We have managed to place additional resources into the Call Centre to assist with the influx.
I will arrange for someone to contact ASAP to assist you with your query.
Kind regards
The Stratum Team
Please accept our sincerest apology
We have experienced systems failures, which resulted in an overwhelming number of calls and e-mails.
We have managed to place additional resources into the Call Centre to assist with the influx.
I will arrange for someone to contact ASAP to assist you with your query.
Kind regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply04 Feb 2025, 21:55
Official
Dear Lynne
Please accept our sincerest apology
We have experienced systems failures, which resulted in an overwhelming number of calls and e-mails.
We have managed to place additional resources into the Call Centre to assist with the influx.
I will arrange for someone to contact ASAP to assist you with your query.
Kind regards
The Stratum Team
Please accept our sincerest apology
We have experienced systems failures, which resulted in an overwhelming number of calls and e-mails.
We have managed to place additional resources into the Call Centre to assist with the influx.
I will arrange for someone to contact ASAP to assist you with your query.
Kind regards
The Stratum Team