RT
Riaan T
1 reviews | Active since Mar 2025
24 Mar 2025, 12:47
No Customer Service !!!
No Customer Service ,No communication what so ever , after 3 emails still have not recieved any response from Stratum why my account that was suppose to start only 1 March was double debited end of Febuary after consultations was made and promises was made by stratum for waivers on my policy. My account was debited but still i have no policy confirming any contract / agreement with stratum if this is how you treat customers then i am re thinking of going forward with stratum.
Helpful (0)
Replies (3)0
Replies (3)
Stratum Benefits (Pty) Ltd's replyOfficial
24 Mar 2025, 14:13 Good day Mr. Taute,
Please accept our sincere apologies for any frustration caused.
One of our consultants will be in contact with you shortly to assist with your enquiry.
Best regards,
The Stratum Benefits Team
Please accept our sincere apologies for any frustration caused.
One of our consultants will be in contact with you shortly to assist with your enquiry.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply24 Mar 2025, 14:13
Official
Good day Mr. Taute,
Please accept our sincere apologies for any frustration caused.
One of our consultants will be in contact with you shortly to assist with your enquiry.
Best regards,
The Stratum Benefits Team
Please accept our sincere apologies for any frustration caused.
One of our consultants will be in contact with you shortly to assist with your enquiry.
Best regards,
The Stratum Benefits Team
RT
Riaan T's updateReviewer Update
24 Mar 2025, 15:15Thank you for the Response, Liza was very helpfull in resolving the issue on hand.
RT
Riaan T's update24 Mar 2025, 15:15
Reviewer Update
Thank you for the Response, Liza was very helpfull in resolving the issue on hand.
Stratum Benefits (Pty) Ltd's replyOfficial
25 Mar 2025, 10:43Good day Mr. Taute,
Kindly note that you will receive your Cover Letter shortly.
Please let us know if there is anything else that we can assist with.
Have a good day.
Kind regards,
The Stratum Benefits Team
Kindly note that you will receive your Cover Letter shortly.
Please let us know if there is anything else that we can assist with.
Have a good day.
Kind regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply25 Mar 2025, 10:43
Official
Good day Mr. Taute,
Kindly note that you will receive your Cover Letter shortly.
Please let us know if there is anything else that we can assist with.
Have a good day.
Kind regards,
The Stratum Benefits Team
Kindly note that you will receive your Cover Letter shortly.
Please let us know if there is anything else that we can assist with.
Have a good day.
Kind regards,
The Stratum Benefits Team