NO COMMUNICATION METHOD
After receiving absolute wonderful service from Stratum regarding claims I am very disappointed when it is humanly imposable to speak to anyone at Stratum. I have been trying to contact Stratum 2 weeks now and after holding on between 6 and 10 minutes the line gets cut off. I have send numerous emails and even tried online call back twice without any success. I have no idea if there is actually someone taking calls? I believed I had the best Gap Cover on the market but are extremely disappointed now???
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Stratum Benefits (Pty) Ltd's replyOfficial
06 Feb 2025, 23:19Dear Estelle
Please accept our sincere apologise for the difficulty you are having to get hold of us.
We have had some teething technical problems, which has resulted in our contact centre being inundated with calls.
We will arrange for someone to contact you asap to assist.
Regards
The Stratum Team
Please accept our sincere apologise for the difficulty you are having to get hold of us.
We have had some teething technical problems, which has resulted in our contact centre being inundated with calls.
We will arrange for someone to contact you asap to assist.
Regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply06 Feb 2025, 23:19
Official
Dear Estelle
Please accept our sincere apologise for the difficulty you are having to get hold of us.
We have had some teething technical problems, which has resulted in our contact centre being inundated with calls.
We will arrange for someone to contact you asap to assist.
Regards
The Stratum Team
Please accept our sincere apologise for the difficulty you are having to get hold of us.
We have had some teething technical problems, which has resulted in our contact centre being inundated with calls.
We will arrange for someone to contact you asap to assist.
Regards
The Stratum Team